Is Hailo changing the Taxi industry?
It was Halloween night and I was with my significant other, and we needed to get somewhere a few minutes down the road- so I decided, at the late (or witching hour), that I’d try the service. I left the house, clicked the button and within ten seconds, literally, I got a call back saying that he was on the way and was calling to ‘confirm my location’ so that he could get there faster. It was less than sixty seconds for me to open the app, start walking to the main road and have the driver confirmed and on the way. When I got in the car and we started proceeding towards the destination- and after I had done the usual routine of asking the infamous driver questions: ‘What time are you on ’till’ or ‘Busy tonight?- I asked my driver, Tony, how he was finding the service. He looked in the rear-view mirror with a sound of certainty. ‘It’s brilliant. Simple as’, he said.
To cut a long story short he told me that he was a driver for sixteen years and has said that it was the best service he has ever signed up to, with regards to helping him do his daily job. He also praised the service, stating that his friends, who have been driving more much longer, are moving to Hailo full time, dropping and leaving the ranks like never before. He named two prominent cab companies that operate in the Capital, which I won’t mention. ‘Since I’ve joined I’ve definitely seen an increase of jobs, and my friends also. I’d never look back’. Towards the end of the journey, I told him I was paying by card (already registered on the system) and I found that once we had reached the destination that the fare was already completed and I could walk out of the cab without reaching into my pocket once. As I left he said one thing- he asked that he could rate the journey for him, from one to five starts, as it had appeared on my phone. Basically, they are asking customers to rate drivers, and vice-versa, so that, in his words, ‘it means that they are giving a quality service, only serving reliable customers’. Naturally, I gave 5 stars, as from start to finish it was a service that was top-notch.
It’s clear to see that the Hailo team have created something that is taking off and becoming very popular here. It’s been booming in London, it’s getting bigger here, and it’s now starting to make waves in America and Spain. If you’ve not tried it, you seriously should give it a go. If you ever get a taxi, give it a shot, as you won’t look back from it. The Hailo team, originally drivers themselves, have really nailed it, and it’s clear why. Overall, as a service, I found it outstanding.